Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
If you receive a defective item, please do as follows:
Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached. Indicate "damaged" in the subject line. Include the order # and product name of the item.