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Damaged/Defective Items

Please inspect your order immediately upon receipt.  If you believe you have received defective or damaged merchandise, you must contact us within 3 days of receipt.  No exceptions.  If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.  

If you receive a defective item, please do as follows:

Use your smartphone to take pictures of the defective or damaged area and email the images to, including the tag in the image showing it is still attached.  Indicate "damaged" in the subject line.  Include the order # and product name of the item.